Dynamics CRM for Boomerang 1.0 Beta

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Released: Apr 19, 2009
Updated: May 1, 2009 by amoedo
Dev status: Beta Help Icon

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Release Notes

Boomerang for Dynamics CRM 1.0 Beta

Setup

The Dynamics CRM for Boomerang SMS solutions is composed of two main parts:
  • Management Application: Allows to provision the CRM customisations on a Dynamics CRM v4.0 organisation and configure the connections to be used by the Boomerang Service.
  • Boomerang Service: Windows Service responsible for sending out the pending SMS from the configured entities, and to retrieve the responses sent by customers to store them into the associated CRM organisation.

Runnning the Setup included on this release will deploy both components.

If you require detailed instructions please watch the video Setup Dynamics CRM for Boomerang

How to get a Boomerang Account

In order to send out SMS with this solution you need to get a Boomerang Account. Please contact Boomerang to get one http://www.boomcomms.com

Known Bugs

Not known bugs yet. If you discover one please use the Issue Tracker to let us know.

Boomerang Setup Video

Setup Dynamics CRM for Boomerang

Boomerang Business Case Video

This video highlights the capabilities of the Boomerang for Dynamics CRM add-on to implement new ways of interaction with customers using Microsoft Dynamics CRM. The example workflows featured on the video are an optional component of the Boomerang provision (see Setup video for more information).
The video starts by creating a Service Activity for one contact, this kicks off a workflow process that waits until some hours before the appointment start time and sends an SMS reminder to a customer. This reminder SMS asks the customer to reply with an SMS to confirm or cancel his attendance. The workflows waits for his response, and when a response SMS is received the text is evaluated to determine whether to cancel the Service Activity.

Video: Dynamics CRM for Boomerang Service Activity example

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